Terms and Conditions

Orders

Orders can be placed electronically, in writing or by phone. Our telephone system is configured in a manner which enables the answering of several calls simultaneously.

We have accepted placed orders if they are immediately carried out or confirmed in writing by means of an order confirmation.

We reserve the right to deviations from the illustrations and descriptions, weight specifications, etc. as well as to correct errors.

The minimum order value is €15.00. We charge a markup of €5.00 for small-volume purchases orders totalling less than the minimum order value.

If an item is sold out at the time of order placement or currently not available, it is put on backorder and automatically shipped after the arrival of the goods. If there is to be no subsequent delivery, this is to be conveyed in writing to the respective contact stating the customer number. Should we not be able to deliver the merchandise within a period of two months, the existing backorders are automatically cancelled by our EDP system. If necessary, these items must be reordered.

Delivery

As we are not the manufacturer of the merchandise we offer, the stated delivery times only apply to merchandise on stock. The delivery period is 1-3 days for stocked items. Delivery times vary greatly (in part imported from abroad) for special ordered merchandise and can amount to up to 4 - 8 weeks.

We reserve the right to execute partial deliveries provided that this is deemed advantageous for a speedier processing. In the event of a partial delivery, only the part of the merchandise which was shipped is billed and due for payment according to the normal conditions.

Our delivery commitment ends when the delivery of merchandise becomes impossible due to force majeure or other unpredictable events. In these cases as well as in the case of a delay by our suppliers, a right to damage compensation does not result.  

Shipping / Shipping costs

We only charge a proportion of the costs, which we incur for packaging material, postage/parcel fees, etc., for postal charges and packaging. The shipping costs are strictly graduated depending on the weight. A parcel can contain merchandise up to 25 kg.

For C.O.D. deliveries as of a merchandise value of €250.00, we ship orders within Germany free of postage and shipping costs for consumers. For all payment by direct debiting/ advanced paying, as of a merchandise value of €100.00 and Paypal/credit card a merchandise value of €150.00 we deliver free of postage and shipping costs for consumers.The parcel service charges an additional C.O.D. fee for C.O.D. parcels.

For orders via our online shop as of a merchandise value of €100.00/ €150.00, we ship orders within Germany free of postage and shipping costs for consumers. For values below that, we only charge a flat rate for shipping and handling, independent of the weight, per parcel per 25 kg.

As of a merchandise value amounting to €1000.00, we supply retailers within Germany free of postage and shipping costs.

For shipments outside of Germany, postal charges and shipping costs are strictly charged depending on the weight, independent of the order type or merchandise value.

Payment

All indicated prices are retail prices ex Edemissen, include the statutory VAT and unless otherwise indicated, apply for one item/piece.

The merchandise remains our property until it has been paid for in full.

Our invoices are due immediately without deduction. Shipment is executed per C.O.D., prepayment or bank direct debit (direct debit authorisation). We require the customer’s informal, written authorisation to debit his/her account with invoice amounts. In the event of shipment via direct debit authorisation, the additional C.O.D. charge fee from the parcel service does not apply.

If the authorisation for direct debit was given, the invoice amount is debited after the invoice is issued. In the case of disagreements, complaints, etc., the invoiced value can be reclaimed by the customer via his/her bank within 6 weeks. If the customer’s bank does not authorise the debit entry for want of cover or for other reasons caused by the customer, we reserve the right to charge the costs we incur to the customer.

Battery Ordinance

Since the Stein-Dinse GmbH sells batteries and accumulators or products containing batteries and accumulators, we are obligated according to the battery law to point out the following:
Batteries and rechargeable batteries must not be disposed of in domestic waste, but you are legally obliged to return used batteries and accumulators. Waste batteries can contain harmful substances which can damage the environment or your health if stored or disposed incorrectly. However, batteries also contain important raw materials, e.g. Iron, zinc, manganese or nickel and should be recycled. You can either bring the batteries to us or return them free of charge in the immediate vicinity (for example, in the commercial trade or in municipal collection points). Batteries or accumulators containing pollutants are marked with the symbol of a crossed-out refuse bin. In the immediate vicinity of this garbage is the symbol of the chemical name of the pollutant with the following meaning:
Pb: Battery contains lead, Cd: Battery contains cadmium, Hg: Battery contains mercury

According to §10 of the Battery Ordinance, every seller of vehicle starter batteries is legally obligated to charge a deposit of €7.50 if no used battery of the same type is given in return. With your battery, you will receive a battery deposit voucher amounting to €7.50 from us. Return your used battery to us together with the deposit voucher and we will reimburse you for the amount. As used batteries are regarded as dangerous goods, they cannot not be shipped.

If a return is not possible due to the distance, the regional collection stations (addresses can be found in the yellow pages or asked for at the environmental control centres in your administrative district) will accept the return of your battery. Have the return confirmed on the deposit slip with a stamp. As soon as you send us the stamped deposit slip to us, we will promptly reimburse the amount to you.

Battery regulation law (BattG)

Since the Stein-Dinse GmbH sells batteries and accumulators or products containing batteries and accumulators, we are obligated according to the battery law to point out the following:
Batteries and rechargeable batteries must not be disposed of in domestic waste, but you are legally obliged to return used batteries and accumulators. Waste batteries can contain harmful substances which can damage the environment or your health if stored or disposed incorrectly. However, batteries also contain important raw materials, e.g. Iron, zinc, manganese or nickel and should be recycled. You can either bring the batteries to us or return them free of charge in the immediate vicinity (for example, in the commercial trade or in municipal collection points). Batteries or accumulators containing pollutants are marked with the symbol of a crossed-out refuse bin. In the immediate vicinity of this garbage is the symbol of the chemical name of the pollutant with the following meaning:
Pb: Battery contains lead, Cd: Battery contains cadmium, Hg: Battery contains mercury

According to BattG § 10, every seller of car starter batteries is legally obliged to charge a pledge of 7.50 €, if in return no old battery of the same type is delivered. Together with your battery, you will receive a battery deposit coupon of 7.50 €. Please return your old battery together with our deposit coupon and get the amount refunded. As used batteries belong to dangerous goods, they are not allowed to be sent by post. If the dispense is not possible due to the distance, the regional recycling centers (addresses in the branch directory or at the environmental telephone of your county) will take your old battery. Please allow this action to be stamped on the deposit coupon. As soon as you send us the stamped deposit coupon, we can refund you the charge.

Data protection

Personal data is only stored insofar as it is necessary for processing. All data is treated confidentially.

1. Collection and processing of data
Every access to our homepage and every query of a file stored on the homepage is recorded. This storage serves internal system related and statistic purposes. The following is recorded: Name of the retrieved file, date and time of the query, transferred data amount, report of successful query, web browser and enquiring domain.
The IP addresses of the enquiring computers are also stored.

Other personal data is only stored if you give this information voluntarily, for example in line with an enquiry or registration.

2. The use and transfer of personal data
Provided you have made personal data available to us, we will only use it to answer your enquiries, to process contracts we have concluded with you and for technical administration.

Your personal data is only transmitted to third parties or otherwise conveyed if this is necessary for the purpose of contract processing - in particular the transmission of order data to suppliers -if this is required for billing purposes or if you have agreed to this in advance. You have the right to revoke consent you have given with effect for the future at any time.

Stored personal data is deleted if you revoke your consent to store the data, if the knowledge thereof is no longer necessary for the fulfilment of the purpose pursued with the storage or if the storage thereof is inadmissible due to other legal reasons.

3. Right of information
We will gladly inform you about your stored personal data upon written enquiry.

Safety notice:

By taking all possible technical and organisational measures, we strive to store your personal data in a manner which protects it against third party access. When communicating via email, we cannot guarantee full data integrity. We therefore recommend sending us confidential information by regular mail.

Miscellaneous

Subject to price changes, prior sale and errors resp. misprints. German law applies to this business relationship.
 

The place of fulfilment for both parties is Braunschweig. If the contracting party is a merchant, a legal entity under public law or special fund under public law, the sole jurisdiction stipulated for all claims arising from or based on a contract is our business location. The same applies to persons, who do not have a general place of jurisdiction in Germany or persons, who have changed their place of residence or permanent dwelling to a location outside of Germany after contract conclusion or whose place of residence or permanent dwelling is unknown at the time of filing a suit.

Copyright

Unless otherwise indicated, all catalogues, brochures, lists, web sites, databases and other documentation created by the Stein-Dinse GmbH in printed or electronic form are subject to our copyright.

Any use thereof contrary to their intended purpose, reproduction, translation or storage in printed or electronic form is strictly prohibited! Exceptions require our explicit written authorisation and solely refer to the documentation specified in the authorisation.

Platform for online dispute resolution ('OS platform')

The European Commission provides a platform for online dispute resolution (OS). You can find the platform under https://ec.europa.eu/consumers/odr.

Participation in dispute resolution proceedings

We are ready to participate in dispute resolution proceedings before a consumer complaints office. The competent authority for the prevention of shortcomings is:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
www.verbraucher-schlichter.de

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